Couriers will attempt delivery multiple times. If the parcel cannot be delivered or remains unclaimed for 14 days, it will be returned to our logistics warehouse. In such cases, we will process a refund after deducting the original outbound shipping cost, return shipping cost and a 15% restocking fee.

Import duties, taxes and local clearance fees are the responsibility of the recipient. If you refuse the parcel due to duty charges, it will be treated as a return shipment. Refund will be issued only after deduction of actual outbound and return freight and relevant administrative costs.

Your email must include your order number, description of the issue, and clear photos or videos showing the defect, damage or wrong item. Once verified, we will arrange a replacement or full refund, and we will cover the relevant return shipping cost for valid claims.

• Final sale items, clearance goods and special promotional discounted products.

• Items with tags removed, altered, washed, worn or stained.

• Gift cards and products showing obvious signs of wear beyond normal try-on.

We initiate refunds within 2–3 business days after inspection. Your bank or payment provider may take additional time to process and reflect the funds in your account, normally up to 14 business days.